Danta Group Pty Ltd trading as Primeline Flow (ABN 21 653 338 160) is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Contact: info@primelineflow.com.au | 0468 005 332

1. Information We Collect

Name, phone number, email and address when booking.
Job description and location details.
Payment information, processed securely by Stripe.
Device and usage data for service improvement.
For tradies: ABN, licence number, insurance details, and bank account details for payment processing.

2. How We Use Your Information

To dispatch a licensed plumber to your location.
To send booking confirmations and job updates via SMS and WhatsApp.
To process payments securely.
To verify tradie credentials before activation.
To improve our service and platform.

3. Who We Share It With

Assigned plumbers receive your name, address and job details. Nothing more.
Stripe for secure payment processing.
We never sell your personal data to any third party.

4. SMS and WhatsApp Communications

By booking you consent to receive SMS and WhatsApp updates about your job.
Transactional messages (booking confirmations, plumber updates) are required while a job is active.
Reply STOP to opt out of marketing messages.

5. Data Storage and Security

Data is stored in secure cloud systems.
All data transmission uses SSL encryption.
Access is restricted to authorised Primeline Flow staff.
We retain your data for as long as your account is active or as required by law.

6. Your Rights

You can request access to your personal data.
You can request correction or deletion of your data.
Contact us at info@primelineflow.com.au to exercise these rights.

7. Contact

Danta Group Pty Ltd trading as Primeline Flow
ABN 21 653 338 160
Sydney NSW Australia
info@primelineflow.com.au
0468 005 332

Privacy Policy